Money Back Policy
We are a customer-oriented service. As such, we have simple rules that expedite this process making it as simple as ABC.
We issue 100% refund for the following:
- if we received a double payment from you;
- if you placed similar orders twice (or more) and paid for all of them;
- the writer has not been assigned;
- you asked to cancel the order within 20 minutes after placing it;
- an eCheck payment has been sent (the Dispute Manager will contact you accordingly).
Other cases require in-depth investigation by a Dispute Department. The Dispute Manager will get in touch with you within 24 hours to solve the case.
You are a valued customer. We take great pride in our customer service so be rest-assured that the dispute process will be quick and painless. The only thing we need to know is the reason for asking for a refund. This information is crucial for both sides.
We provide a 10-day grace period for you to check the product and make sure all of your requirements have been followed. Further, it means initially that you are eligible to receive up to 100% refund. Even after the acceptance of the paper, you are eligible for a 70% refund in an instance of abysmal performance from our side, issued at the Dispute Manager’s discretion.
We guarantee a quality product, but we cannot safeguard a particular grade. Your teacher/professor evaluates not only the sheer knowledge but other factors beyond our control that can weigh into the final score. However, if you receive negative feedback from your tutor, submit it to our Dispute Department through a particular form in your user account. They will consider the given feedback while reviewing your case and determine fair compensation.
We have special relationships with eChecks on PayPal and with other checking processes initiated by the payment systems. Once we receive an eCheck instead of payment, we stop proceeding your order and offer you to place another order. Please don’t worry, the Support team contacts you at once and we will send an eCheck for that amount back to you (once it is cleared).
In a highly unlikely event of massive plagiarism, which we, ourselves, deem as a Cardinal sin, you will be refunded a 100% of your money and offered special conditions for compensation.
If you have any questions, please contact our Support team, and they will be happy to assist you.