Terms of use
Last Updated: July 1, 2026
1. INTRODUCTION
Your access to and use of the Website is subject to your acceptance of these Terms and our Privacy Policy, which is incorporated into these Terms by reference.
These Terms apply to all visitors, users, customers, and others who access or use the Website or Services.
By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Website.
These Terms constitute a legally binding agreement between you and BrainUp Limited.
Capitalized terms used in these Terms have the meanings assigned to them throughout this document.
2. DEFINITIONS
“Company”, “we”, “our”, or “us” means BrainUp Limited.
“Website” means handmadewriting.com together with all associated webpages and services.
“Services” means academic writing, editing, proofreading, formatting, paraphrasing, research assistance, and related services offered through the Website.
“Paper” or “Written Material” means any written document, draft, outline, research material, editing work, formatting work, presentation, or other content prepared or delivered as part of the Services.
“Client”, “Customer”, “User”, “you”, or “your” means any individual using the Website or purchasing Services.
“Order” means a request submitted through the Website for provision of Services.
“Writer” means an independent contractor or employee engaged by the Company to perform Services.
3. ELIGIBILITY
By using the Website or Services, you represent and warrant that:
- (a) you are at least 18 years of age;
- (b) you possess legal capacity to enter into binding agreements;
- (c) all information you submit is accurate and current;
- (d) your use of the Services complies with all applicable laws and regulations.
The Services are intended solely for lawful educational, research, editorial, and reference purposes.
You acknowledge that you are solely responsible for how you use any Paper or other Written Material delivered through the Services.
We reserve the right to suspend or terminate your account if we reasonably believe you do not satisfy these eligibility requirements.
4. SERVICES
Subject to these Terms, the Company provides academic writing, editing, proofreading, formatting, paraphrasing, research assistance, ghostwriting, and other educational support services.
Services may include preparation of Papers or other Written Materials customized according to instructions submitted by the Client.
Unless otherwise specified:
- Papers are prepared in Microsoft Word format;
- approximately 275 words constitute one standard page;
- title pages and reference pages are not charged unless specifically requested otherwise;
- formatting follows the requirements selected by the Client.
The Company may use publicly available academic and research materials unless specific sources are requested by the Client.
Nothing in these Terms guarantees any academic outcome, examination result, admission decision, employment opportunity, certification, or other particular result.
5. RESEARCH AND REFERENCE USE
All Papers and other Written Materials are provided exclusively as model documents intended to support research, private study, editorial assistance, reference, inspiration, or learning.
Clients remain solely responsible for creating and submitting their own original work and for ensuring compliance with the academic, institutional, professional, or organizational rules applicable to them.
The Company does not encourage, promote, facilitate, or knowingly participate in plagiarism, academic misconduct, fraud, or any other dishonest conduct.
Where any ideas, quotations, analyses, or materials from a Paper are used, Clients are responsible for providing appropriate attribution and citations where required.
The Company shall not be responsible for any consequences resulting from a Client’s misuse of the Services or Written Materials.
6. PLACING AN ORDER
When placing an Order, you agree to provide complete, accurate, and up-to-date instructions.
Once the Writer has commenced work, substantial changes to the scope of the Order may require additional fees or may be treated as a new Order.
The Company prepares Papers based solely upon the confirmed instructions provided by the Client.
The Client remains solely responsible for reviewing all delivered materials before any personal, academic, or professional use.
The Company reserves the right to refuse or cancel any Order that violates applicable law, these Terms, or the Company’s internal compliance policies.
7. PAYMENT
All prices displayed on the Website are quoted in the applicable currency and are payable upon placement of the Order unless otherwise expressly stated.
The Client represents and warrants that:
- (a) the payment method used belongs to the Client or the Client has lawful authorization to use it;
- (b) all payment information provided is accurate and complete;
- (c) the Client is authorized to approve the transaction.
Payments are processed by independent third-party payment service providers. The Company does not collect or store complete payment card numbers or CVV codes.
Applicable taxes, duties, VAT, GST, sales tax, or similar governmental charges may be added where required by applicable law.
The Company reserves the right to suspend or cancel an Order if payment cannot be successfully authorized or processed.
The Company may perform reasonable fraud prevention, identity verification, and payment security checks before accepting an Order.
Nothing in these Terms limits any rights the Client may have under applicable consumer protection laws regarding unauthorized payment transactions.
8. STORED PAYMENT CREDENTIALS
Where available, Clients may choose to securely save their payment credentials for future purchases.
Stored payment credentials are maintained exclusively by our authorized payment service providers in accordance with applicable payment card industry standards and card network rules.
The Company does not store full payment card numbers or card verification values (CVV/CVC).
Clients may withdraw consent for stored payment credentials or remove saved payment methods at any time through their account settings or by contacting Customer Support, subject to the functionality provided by the applicable payment processor.
Recurring or future transactions, where applicable, will only be processed in accordance with the authorization provided by the Client and applicable payment network requirements.
9. VERIFICATION
To protect both Clients and the Company from fraud, money laundering, payment abuse, identity theft, and unauthorized transactions, the Company may request additional information to verify an Order.
Verification may include confirmation of identity, ownership of the payment method, billing information, or other reasonable verification measures.
Failure to complete requested verification within a reasonable period may result in suspension, delay, or cancellation of the Order.
Information collected during verification will be processed in accordance with our Privacy Policy.
10. REFUNDS
Refund requests are governed by our separate Refund Policy, which forms part of these Terms.
Clients may submit refund requests within the applicable refund period specified in the Refund Policy.
Refund requests are evaluated individually based on the circumstances of each Order, including compliance with the original instructions, quality assessment, delivery status, and any supporting documentation provided by the Client.
Where the Company determines that a refund is appropriate, refunds may be issued in full or in part depending on the circumstances.
Nothing in these Terms limits any mandatory consumer rights that cannot be excluded under applicable law.
Chargebacks should only be initiated where genuinely appropriate. Where a payment dispute is initiated, the Company reserves the right to suspend work on the corresponding Order while the dispute is being reviewed.
11. REVISIONS
Revision requests are governed by our separate Revision Policy.
Where a delivered Paper does not reasonably conform to the original confirmed Order instructions, the Client may request revisions within the applicable Revision Period.
Revision requests must relate solely to the original confirmed instructions. Requests introducing new requirements, additional scope, or materially changed instructions may require an additional Order or additional payment.
The Company will make commercially reasonable efforts to address legitimate revision requests submitted within the applicable Revision Period.
Nothing in this section guarantees unlimited revisions where requests exceed the original scope of work or constitute misuse of the revision process.
12. DISCOUNT POLICY
The Company may, at its sole discretion, offer promotional discounts, promotional codes, loyalty rewards, referral programs, or other incentive programs.
Unless expressly stated otherwise, promotional offers:
- cannot be combined;
- have no cash value;
- may expire;
- may be modified or withdrawn at any time.
The Company reserves the right to refuse or revoke any promotional benefit where fraud, abuse, or violation of these Terms is reasonably suspected.
13. LOYALTY PROGRAM
The Company may, at its sole discretion, operate a loyalty or rewards program (“Loyalty Program”).
Where available, eligible Clients may earn reward points, credits, or other promotional benefits (“Points”) for qualifying purchases made through the Website.
Unless otherwise specified:
- Points have no cash value;
- Points are non-transferable;
- Points cannot be redeemed for cash;
- Points may only be used toward eligible future purchases made through the Website;
- Points may expire in accordance with the applicable Loyalty Program rules published on the Website.
The Company reserves the right to modify, suspend, or terminate the Loyalty Program, including its eligibility criteria, earning rates, redemption rules, expiration periods, or available rewards, at any time upon reasonable notice where required by applicable law.
The Company may revoke Points or suspend participation in the Loyalty Program where fraud, abuse, misuse, chargeback fraud, or violation of these Terms is reasonably suspected.
Unless otherwise expressly required by applicable law, accumulated Points are promotional benefits only and do not constitute property, currency, stored value, or any vested contractual right.
14. INTELLECTUAL PROPERTY RIGHTS
The Website, including all software, source code, text, graphics, logos, trademarks, service marks, databases, design elements, and other Website content, is owned by or licensed to the Company and is protected under applicable intellectual property laws.
Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, lawful, and non-commercial use.
Except as expressly permitted under these Terms, you may not reproduce, distribute, publicly display, publish, modify, create derivative works from, reverse engineer, commercially exploit or otherwise use any Website content without the Company’s prior written consent.
Unless otherwise expressly agreed in writing, all Papers and other Written Materials remain protected by applicable intellectual property laws.
Clients receive a limited license to use delivered Papers solely for lawful personal, educational, research, editorial, or reference purposes, subject to these Terms.
Nothing in these Terms transfers ownership of the Company’s intellectual property to the Client.
15. COPYRIGHT AND ACCEPTABLE USE OF PAPERS
All Papers and other Written Materials delivered through the Services are intended solely for lawful personal use, including research, private study, editorial assistance, reference, and learning.
Clients may not:
- resell Papers;
- redistribute Papers commercially;
- publicly publish Papers as Company work;
- falsely represent Papers as solely their own original work where doing so would violate applicable law or institutional policies;
- use Papers in connection with fraud, deception, infringement, or unlawful activity.
The Company does not claim ownership of any materials originally supplied by the Client.
Clients remain solely responsible for ensuring that any use of delivered Written Materials complies with applicable laws, institutional requirements, licensing obligations, and professional standards.
16. TESTIMONIALS
If you voluntarily submit testimonials, reviews, ratings, suggestions, comments, or other feedback regarding the Services (“Feedback”), you grant the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and adapt such Feedback for lawful business purposes.
Where Testimonials include personal information, the Company will process such information in accordance with its Privacy Policy.
If you wish to request removal of a published testimonial containing your personal information, you may contact Customer Support.
You represent that any Feedback submitted by you:
- is truthful;
- does not violate any third-party rights;
- is not defamatory, unlawful, abusive, fraudulent, or misleading.
17. PROHIBITED ACTIVITIES
You agree not to use the Website or Services:
- in violation of any applicable law;
- to infringe intellectual property rights;
- to submit false or fraudulent information;
- to interfere with Website security;
- to upload malicious software;
- to engage in unauthorized automated access, scraping, or data harvesting;
- to interfere with the operation of the Website;
- to impersonate another individual or entity;
- to engage in payment fraud or identity fraud;
- to distribute spam or unsolicited communications;
- to use the Services for unlawful, deceptive, abusive, or fraudulent purposes.
The Company reserves the right to suspend or terminate access where it reasonably believes these Terms have been violated.
18. THIRD-PARTY SERVICES
The Website may contain links to third-party websites or integrate third-party products or services, including payment processors, analytics providers, communication platforms, and advertising technologies.
The Company does not control and is not responsible for the content, privacy practices, availability, or security of any third-party service.
Your interactions with third-party providers are governed solely by their respective terms and privacy policies.
19. SITE MANAGEMENT
The Company reserves the right, but is not obligated, to:
- monitor compliance with these Terms;
- investigate suspected violations;
- suspend or terminate accounts;
- remove unlawful or inappropriate content;
- implement technical measures to protect the Website;
- take any action reasonably necessary to protect the Company, its users, or the integrity of the Services.
20. DISCLAIMER OF WARRANTIES
THE WEBSITE, SERVICES, PAPERS, WRITTEN MATERIALS, AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION: MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; ACCURACY; COMPLETENESS; RELIABILITY; AVAILABILITY; UNINTERRUPTED OPERATION.
THE COMPANY DOES NOT WARRANT THAT: THE WEBSITE WILL OPERATE WITHOUT INTERRUPTION; THE WEBSITE WILL BE ERROR-FREE; DEFECTS WILL ALWAYS BE CORRECTED; THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; ANY PARTICULAR RESULT WILL BE ACHIEVED FROM USE OF THE SERVICES.
THE COMPANY DOES NOT GUARANTEE ANY ACADEMIC, PROFESSIONAL, BUSINESS, EMPLOYMENT, LICENSING, CERTIFICATION, OR OTHER SPECIFIC OUTCOME ARISING FROM USE OF THE SERVICES.
21. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT DAMAGES; INCIDENTAL DAMAGES; SPECIAL DAMAGES; CONSEQUENTIAL DAMAGES; EXEMPLARY DAMAGES; PUNITIVE DAMAGES; LOSS OF PROFITS; LOSS OF BUSINESS; LOSS OF REVENUE; LOSS OF DATA; LOSS OF GOODWILL; BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF:
- (a) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
- (b) USD 100.
NOTHING IN THESE TERMS LIMITS LIABILITY WHICH CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
22. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless the Company, its affiliates, directors, officers, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising out of or relating to:
- your violation of these Terms;
- your misuse of the Services;
- your violation of applicable law;
- your infringement of any third-party rights;
- any content or materials submitted by you.
The Company reserves the right to assume exclusive control of the defense of any matter subject to indemnification.
23. ELECTRONIC COMMUNICATIONS
By using the Website or Services, you consent to receive electronic communications from the Company, including transactional emails, account notifications, invoices, receipts, security alerts, policy updates, and other communications relating to your use of the Services.
These communications satisfy any legal requirement that such communications be in writing.
Where permitted by applicable law and where you have provided the necessary consent, the Company may also send you promotional or marketing communications. You may opt out of marketing communications at any time by using the unsubscribe link included in such communications or by contacting Customer Support.
Where necessary to provide customer support, prevent fraud, protect the security of the Services, verify transactions, or comply with legal obligations, the Company or its authorized service providers may contact you by telephone or SMS using the contact information you have provided.
The Company may monitor or record customer support communications for quality assurance, training, fraud prevention, security, and legal compliance purposes, where permitted by applicable law.
24. AVAILABILITY OF SERVICES
The Company intends to provide its Services only in jurisdictions where doing so is permitted under applicable law.
The Company does not intentionally advertise, market, or offer its Services in jurisdictions where such Services may be prohibited or restricted by law or regulatory requirements.
Without limiting the foregoing, the Company does not target residents of the United Kingdom and Northen Ireland and Australia or any other jurisdiction where applicable laws prohibit or materially restrict the Services offered through the Website.
Users are solely responsible for ensuring that their access to and use of the Services complies with the laws applicable in their jurisdiction.
The Company reserves the right to refuse, suspend, or terminate Services where it reasonably believes continued provision of the Services would violate applicable law.
25. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of Gibraltar, without regard to its conflict of law principles.
Subject to any mandatory rights available under applicable consumer protection laws, the courts of Gibraltar shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.
26. CHANGES TO THESE TERMS
The Company may modify these Terms from time to time.
If material changes are made, the Company will update the “Last Updated” date shown at the beginning of these Terms and may provide additional notice where required by applicable law.
Your continued use of the Website following the effective date of revised Terms constitutes acceptance of the revised Terms.
27. SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
28. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Refund Policy, Revision Policy, Cookie Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Services.
29. CONTACT
If you have any questions regarding these Terms or the Services, you may contact us at [email protected]
